Ad: Phone & Internet from Actrix Networks - Kiwi Owned ISP with NZ Support - 0800 228749 
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Making it EASY to: ✔ Fix your Yahoo! Xtra ® email ✔ Get info on considering another provider From Actrix Networks - the 'best little ISP in New Zealand' |
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March 17 2014 The Telecom ® website seems to be having some problems so a warm welcome to all new visitors who've landed here for help.  Contents (click to jump to section) | |
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Intro In a nutshell: Telecom ® has had some security problems with Yahoo! Xtra ® Because of the problems and issues, Telecom ® is changing some settings on how email clients such as Outlook, Windows Live Mail, Thunderbird etc connect to receive and send messages. Simply put, if you use a program like these to access your email you may experience problems until you update your settings. If you need some simple advice on changing your settings, you're at the right place. Back to Top | |
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What went wrong Understanding what went wrong can help you determine the best course of action to take looking forward. What we know so far is: "...it won't matter if customers secure their accounts and change their passwords, or even stop using Xtra altogether and switch to alternative services such as Google's Gmail. Their friends, family and colleagues are likely to continue to receive malware-infested spam that appears as though it is coming from their Xtra addresses."In other words, you might want to consider switching providers after you get your Xtra email running again, especially if you have lost confidence in Telecom ®'s offerings. Back to Top | |
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Fixing SSL Settings and Dealing with Security Errors Before we begin: I. Ensure you're online and able to access the internet. If you can't access the web, it's unlikely your email will work. II. If you access your email only by visiting the Yahoo! Xtra ® website through your browser these steps won't be necessary according to Telecom ®, so why not take the time now to consider switching providers instead? Enabling SSL Within Your Email Client While the step-by-step instructions vary depending on which client you use, the settings to be changed are the same. If you've set up your email program before and are comfortable changing settings on your own, proceed with the information below. If you're not so sure what you're doing, our advice would be to contact a tech-savvy friend for help. Your experience and settings could vary, so this information is provided "as is."
You should now be able to access your email. May we again suggest considering switching providers? Back to Top | |
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Consider Switching Providers What are my options? We understand email problems can be exhausting and time consuming. Here's some advice from Actrix Networks, New Zealand's first Internet provider and recipient of top marks from Consumer Magazine. Switch it all to Actrix You can bring your phone, broadband, and tolls to Actrix all at once. You can usually keep your existing phone number! Switch your Internet to Actrix You can switch just your broadband to Actrix and get a brand-new email account with our Naked Broadband offerings. Switch just your email to Actrix Get a custom domain name (example: myname.co.nz) and keep the same email address forever - an excellent idea for families and small businesses. Ditch the "@xtra.co.nz" today and go custom. Ask us how! Get Started Now Changing doesn't have to be difficult, especially when you have Actrix by your side. Call, click, or stop by our Wellington office today! Contact Actrix - Switch to the 'best little ISP in New Zealand' Back to Top |
This website & contents are not associated with or endorsed by Telecom ® or Yahoo! ®